Customer Support

1. Contact Us

Get in touch with our support team for any inquiries or assistance.

📧 Email:support@ankas.com.au

2. Frequently Asked Questions (FAQs)

Find quick answers to common questions.

🔹 Orders & Shipping

• How do I track my order?
• What are the shipping costs and delivery times?

🔹 Returns & Refunds

• How do I return an item?
• When will I receive my refund?

🔹 Product & Payment

• What payment methods do you accept?
• Do you offer product warranties?

🔹 Account & Support

• How do I reset my password?
• How can I update my shipping address?

3. Order Tracking

Enter your order number to track your shipment:

[Track Order] (Link to tracking page)

4. Return & Refund Policy

Return & Refund Policy

1. Return Eligibility

• Returns are accepted within 30 days of delivery.
• Items must be unused, in original packaging, with proof of purchase.
• Certain items (e.g., perishable, personalized, clearance) cannot be returned.

2. Return & Exchange Process

1. Contact us at [your email/contact info] for a Return Authorization Number (RAN).
2. Ship the item back following our instructions.
3. Upon approval, we will issue a refund or exchange.

3. Refunds

• Refunds are processed within 5-10 business days to the original payment method.
• Shipping fees are non-refundable unless the return is due to our mistake.

4. Damaged or Incorrect Items

• Report within 7 days with photos for a replacement or refund.

5. Return Shipping

• Customers cover return shipping unless it’s our error.
• Use trackable shipping for safe returns.

For assistance, contact: support@ankas.com.au